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  • CALL CENTER AND CCAAS

    Voice Response (IVR), ACD with Call Queuing, Call Recording

    CALL CENTER AND CCAAS SOLUTIONS FOR YOUR BUSINESS

CALL CENTER AND CCAAS

The VoipTel Contact Center as a Service (CCaaS) solution has been developed to deliver the highest quality experience to users without the need for significant investment.

Call Center Features

VoipTel CCaaS is an all-in-one virtual contact center suite that includes ACD with Call Queuing, self-service via Interactive Voice Response (IVR), predictive outbound dialing, recording, administrative tools, and extensive integration capabilities.

User FeaturesGroup Features
ANI/CLI Customizations
Anonymous Call Rejection
Authentication by Digest
Busy Lamp Field
Call Forwarding
Call Forwarding Always
Call Forwarding Busy
Call Forwarding No Answer
Call Forwarding Not Reachable
Find Me (multiple numbers)
Sync with Server
Call Logs (Inbound and Outbound)
Call Monitoring
Automatic Recording
Supervising Mode
Silent Monitoring
Call Notify
Call Pick Up
Call Pick Up Department
Call Pick Up Domain
Directed Call Pickup
Call Recording
Call Return
Call Status (Real-time in User Portal)
Call Transfer
Attended Transfer
Blind Transfer
Intercom Transfer
Transfer to Voicemail
Call Waiting
Calling Line ID Delivery Blocking
Calling Name Retrieval
CDRs
Charge or Billing Number
Client Call Control (API and User Portal)
Conferencing (Multi-Way Calling)
Convene Conference
Invite Attendees
Multiple Conference Rooms
Scheduled/Instant Conference
Web-based Setup
Device Auto Provisioning
Direct Inward Dialing
Directed Call Park
Directed Call Pickup
Diversion Inhibitor
Do Not Disturb
Sync with Server
Extension Dialing
External Calling Line ID Delivery
Hunt Groups
In-Call Service Activation
Instant Messaging (via XMPP or SIP SIMPLE)
Intercom
Internal Calling Line ID Delivery
Last Number Redial
Message Waiting Indicator
Music-On-Hold
System Default Music-on-Hold
Personalized Music-on-Hold
Phone Status
Presence
Privacy
Selective Call Acceptance
Selective Call Rejection
Simultaneous Ring
Shared Call Appearance
Three-Way Call
Two-Stage Dialing
Video Telephony
Voicemail
Default Greetings
Customizable Greetings
Name Recording
Email Notification
Voicemail Forwarding
Forwarding to Email
User Portal (View, Save Delete)
Voice Messaging Group
Voice Messaging Call Back
Web User Portal
Contact List with Presence
Click to Call
Inbound Call Handling Rules
Screen Pops
Messaging

ACD
Auto Attendants
Personal Auto Attendants
Scheduled Auto Attendant
Chained Auto Attendants
Barge In
Business Trunking
Call Intercept
Call Park
Directed
Dynamic
Calling Group ID Deliver
Configurable Extension Dialing
Configurable Feature Codes
Configurable Directories
Device Inventory
Department Support
Group Announcements
Group Custom Ringback
Group Instant Messaging
Hot Desking
Hoteling
Hunt Groups
Instant Group Call
Listen In
Office Manager Portal (Web portal)
Active Calls
Auto Attendant Designer
Call Records
Call Statistics
Conference Bridge Configuration
Device provisiong
Moves, Adds, Changes
Music on Hold Upload
Queue Management
Voicemail Management
Night Mode
Paging
Simultaneous Ring (group)